Shipping, Returns & Refunds
WHAT IS THE COST OF SHIPPING?
Orders with a value of less than R500 will have a courier charge of R79. Orders over the value of R500 will be shipped free.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery of non-custom products or products made on order, to main cities will take place between 1 and 3 working days, while regional/outlying areas usually take 3-5 working days. The delivery time-frame depends on the logistics and your delivery location. If you need your order urgently please call us after placing your order, as we will do everything in our power to assist.
WHAT ADDRESSES DO YOU SHIP TO?
We only ship orders to physical addresses (No post boxes). We deliver only during office hours. Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there. We recommend using your work address for deliveries.
HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?
If, for any reason, you would like to return your product, please contact us with your details, and we will arrange to collect the product from you at no expense to you.
REFUND AND EXCHANGE POLICY
Should you not be satisfied with your purchase, you may return it for a refund or exchange subject to the following:
- Original proof of purchase must be provided
- Product must be in original condition and packaging
- Refunds will only be given within 30 days of purchase
- We may deduct a fair shipping and handling fee from refunds, as per the CPA and ECTA.
If you believe your purchase to be faulty, please return it and if it is still under warranty it will be repaired or replaced as deemed fit by the manager subject to reasonable wear and tear.